Refunds

2D PRINTING REFUNDS

  • Bring your failed print to the Student Technology Center (room 477, 4th floor south), Monday through Friday, 9 AM - 12 PM + 1 PM - 5 PM, so we can review & identify the problem.

  • Refund requests must be initiated in person, within five business days of the print job.

  • CED will not refund jobs that failed due to user error. (See some examples below.)

  • CED will only refund jobs that failed due to mechanical or network issues.

  • CED will not refund jobs that have already served their purpose, e.g. they have already been exhibited, presented, critiqued, reviewed, or submitted.
  • CED will not refund paper-based errors for jobs printed on paper not provided by CED.

Sample User Errors

  • Printed too many pages or copies: for example: instead of printing just one page, you accidentally printed all the pages in your file

  • Specified the wrong orientation: for example, you meant “portrait”, but printed in “landscape”

  • Specified the wrong paper size: for example, you meant 11" x 17" but selected 8.5" x 11"
  • Print job was "cut off": generally, this is due to an orientation problem, specifying a paper size unsupported by the printer, or a size mismatch between the master file and your PDF print file

  • Specified the wrong color settings: suggestion: test colors first on a smaller, lower-cost print to be sure it's what you want

  • Paper tore, for whatever reason, after printing properly: suggestion: do not print >300 dpi, and let heavily saturated ink pages dry before handling

  • Printed to more than one printer: if a printer is busy you may have to wait several minutes for your print job; don't send the print job to another printer until you're certain it failed to print

  • Printed to the wrong printer: for example, accidentally printing to a printer in room 477 or on another studio floor

  • Printing B&W on a color printer: the cost to print to a color printer is the same whether your image is full-color or black and white; choose your printer carefully

FABRICATION SHOP REFUNDS

Refunds will be given ONLY if:

  • You have not taken Orientation, and

  • Have not used the Shop, and

  • Request refund before end of 4th week of class (2nd week in Summer)

  • Do not purchase access to the Shop unless you confirm attendance to an orientation

  • No refunds at the end of the semester, no matter what the circumstances

  • Access fee refunds are applied to a credit card.

  • If access is purchased after the 4th week of classes with no orientation, then refund request must be within 1 week of purchase.

DIGITAL FABRICATION LAB (DFL) REFUNDS

Refunds will be given ONLY if:

  • You have not taken Orientation, and

  • Have not used the Lab, and

  • Request refund before end of 4th week of class (2nd week in Summer)

  • Do not purchase access to the Lab unless you confirm attendance to an orientation

  • No refunds at the end of the semester, no matter what the circumstances

  • Access fee refunds are applied to a credit card. 3D print job refunds are applied to your PaperCut account.

  • If access is purchased after the 4th week of classes with no orientation, then refund request must be within 1 week of purchase.

MATERIAL STORE REFUNDS

There are no refunds or exchanges.