Refunds

PRINTING AND PLOTTING REFUNDS

Bring your failed print to the Student Technology Center (room 477, 4th floor south), Monday through Friday, 9 AM - 12 PM + 1 PM - 5 PM, so we can review & identify the problem.
Refund requests must be initiated in person, within five business days of the print job.
CED will not refund jobs that failed due to user error. (See some examples below.)
CED will only refund jobs that failed due to mechanical or network issues.
CED will not refund jobs that have already served their purpose, e.g. they have already been exhibited, presented, critiqued, reviewed, or submitted.
CED will not refund paper-based errors for jobs printed on paper not provided by CED.

Printed too many pages or copies: for example: instead of printing just one page, you accidentally printed all the pages in your file
Specified the wrong orientation: for example, you meant “portrait”, but printed in “landscape”
Specified the wrong paper size: for example, you meant 11" x 17" but selected 8.5" x 11"
Print job was "cut off": generally, this is due to an orientation problem, specifying a paper size unsupported by the printer, or a size mismatch between the master file and your PDF print file
Specified the wrong color settings: suggestion: test colors first on a smaller, lower-cost print to be sure it's what you want
Paper tore, for whatever reason, after printing properly: suggestion: do not print >300 dpi, and let heavily saturated ink pages dry before handling
Printed to more than one printer: if a printer is busy you may have to wait several minutes for your print job; don't send the print job to another printer until you're certain it failed to print
Printed to the wrong printer: for example, accidentally printing to a printer in room 477 or on another studio floor
Printing B&W on a color printer: the cost to print to a color printer is the same whether your image is full-color or black and white; choose your printer carefully

You have not taken Orientation, and
Have not used the Shop, and
Request refund before end of 4th week of class (2nd week in Summer)
Do not purchase access to the Shop unless you confirm attendance to an orientation
No refunds at the end of the semester, no matter what the circumstances
Access fee refunds are applied to a credit card.
If access is purchased after the 4th week of classes with no orientation, then refund request must be within 1 week of purchase.

You have not taken Orientation, and
Have not used the Lab, and
Request refund before end of 4th week of class (2nd week in Summer)
Do not purchase access to the Lab unless you confirm attendance to an orientation
No refunds at the end of the semester, no matter what the circumstances
Access fee refunds are applied to a credit card. 3D print job refunds are applied to your PaperCut account.
If access is purchased after the 4th week of classes with no orientation, then refund request must be within 1 week of purchase.

There are no refunds or exchanges.