Refund requests must be made within 5 days of the job - no exceptions.
Refunds must be done in person in #477 & if the print was faulty you need to bring the print job to show us the problem so that we can identify what is wrong and how to fix the problem for other users.
477 will refund mechanical errors only
Ink smears or smudges caused by toners
Paper crunched by machine on the edges or due to a mechanical jam
Errant lines caused by printer
Job did not print and was not in the queue
477 will not refund for judgment-based or user-based mistakes. These are mistakes that we have learned are due to incorrect settings that are controlled by the user.
“Refund” = moving funds back to your PaperCut print account
Continuing CED students: Any unused funds still in PaperCut at the end of the school year will automatically roll over to the following semester or following school year.
Graduating CED students: Any unused funds in PaperCut must be reclaimed by 31 May in the school year you graduate. This process must be done in person at #477 since the funds are returned to your Cal1 or Credit cards. Non-claimed PaperCut funds from students who have graduated will be donated to the CED Undergraduate Fee Waiver program to assist other students in need and to help subsidize the CED Materials Store.
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