2D Printing Refunds

• Bring your failed print to the Student Technology Center (room 477, 4th floor south), Monday through Friday, 9 AM - 12 PM + 1 PM - 5 PM, so we can review & identify the problem.

• Refund requests must be initiated in person, within five business days of the print job.

• CED will not refund jobs that failed due to user error. (See some examples below.)

• CED will only refund jobs that failed due to mechanical or network issues.

• CED will not refund jobs that have already served their purpose, e.g. they have already been exhibited, presented, critiqued, reviewed, or submitted.

• CED will not refund paper-based errors for jobs printed on paper not provided by CED.

Sample User Errors

• Printed too many pages or copies: for example: instead of printing just one page, you accidentally printed all the pages in your file

• Specified the wrong orientation: for example, you meant “portrait”, but printed in “landscape”

• Specified the wrong paper size: for example, you meant 11" x 17" but selected 8.5" x 11"

• Print job was "cut off": generally, this is due to an orientation problem, specifying a paper size unsupported by the printer, or a size mismatch between the master file and your PDF print file

• Specified the wrong color settings: suggestion: test colors first on a smaller, lower-cost print to be sure it's what you want

• Paper tore, for whatever reason, after printing properly: suggestion: do not print >300 dpi, and let heavily saturated ink pages dry before handling

• Printed to more than one printer: if a printer is busy you may have to wait several minutes for your print job; don't send the print job to another printer until you're certain it failed to print

• Printed to the wrong printer: for example, accidentally printing to a printer in room 477 or on another studio floor

• Printing B&W on a color printer: the cost to print to a color printer is the same whether your image is full-color or black and white; choose your printer carefully

Fabrication Shop Refunds

Refunds will be given ONLY if:

• You have not taken Orientation, and

• Have not used the Shop, and

• Request refund before end of 4th week of class (2nd week in Summer)

• Do not purchase access to the Shop unless you confirm attendance to an orientation

• No refunds at the end of the semester, no matter what the circumstances

• Access fee refunds are applied to a credit card.

• If access is purchased after the 4th week of classes with no orientation, then refund request must be within 1 week of purchase.

Digital Fabrication Lab (DFL) Refunds

Refunds will be given ONLY if:

• You have not taken Orientation, and

• Have not used the Lab, and

• Request refund before end of 4th week of class (2nd week in Summer)

• Do not purchase access to the Lab unless you confirm attendance to an orientation

• No refunds at the end of the semester, no matter what the circumstances

• Access fee refunds are applied to a credit card. 3D print job refunds are applied to your PaperCut account.

• If access is purchased after the 4th week of classes with no orientation, then refund request must be within 1 week of purchase.

Material Store Refunds

There are no refunds or exchanges.

PaperCut Balance Refunds

By default, at the end of a term, the balance in your PaperCut account automatically carries over to your next term in CED.

If you're graduating or don't plan to continue your studies in CED, you may request a refund of your PaperCut balance by bringing a photo ID and a credit card (also in your name) to the Student Technology Center (STC) in room 477 (4th floor south) Monday through Friday, 9 AM-5 PM.

• Please allow 10-15 minutes for your visit.
• Unspent waiver funds in your PaperCut balance are not refundable.
• Refund requests can only be processed in person.
• Refund requests must be made within one year of the last day of finals week of your final term at UC Berkeley.